Privacy Policy

AE Broadband Group Resources (“we”, “us”) respects your privacy. This policy explains what information we collect when you use our website and how we use it.

1. Information We Collect

Order information: name, delivery address, phone number, email address, and payment details required to fulfil your order.
Account information: if you create an account, we store your login credentials (password is encrypted) and order history.
Usage data: pages visited, device type, and browsing behaviour to improve our website.

2. How We Use Your Information

To process and deliver your orders, including sending order and shipping updates.
To provide customer support and handle returns.
To send newsletters and promotions — only if you have subscribed. You can unsubscribe at any time.
To improve our products, services and website experience.

3. Payment Security

Payments are processed through secure payment gateways. We do not store credit/debit card numbers on our servers.

4. Third-Party Sharing

We do not sell your personal information. We only share necessary data with third parties such as courier companies (for delivery) and payment processors (for transactions).

5. Data Retention

We retain order records as required by Malaysian law and for legitimate business purposes. You may request deletion of your personal data at any time.

6. Cookies

Our site uses cookies to keep items in your shopping cart and to remember your preferences. You can disable cookies in your browser settings, though some site features may not work properly.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at support@aebroadband.my.

8. Contact

If you have any questions about this Privacy Policy, contact us at 013-876 8658 or 48A Jalan Jaya Mas 2, Taman Jaya Mas 2, 81300, Johor Bahru, Johor, Malaysia.