Returns & Refunds

We want you to love every product you buy from AE Broadband Group Resources. If something isn’t right, here is how we make it right.

7-Day Return Policy

You may return unused items in their original packaging within 7 days of delivery for a refund or exchange, provided the item is not a clearance/opened item.

How to Request a Return

Email or WhatsApp our customer care team at 013-876 8658 within 7 days of delivery with your order number and reason for return.
Our team will confirm your return eligibility and provide the return address (Johor Bahru).
Pack the item securely in its original packaging with all accessories.

Refund Timeline

Once we receive and inspect the returned item (1–2 working days), your refund will be processed within 3–5 working days.
Refunds are issued to your original payment method. For Cash on Delivery orders, refunds are made via bank transfer to your account.
Shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective or Wrong Item

If you received a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund, including shipping costs.

Non-Returnable Items

Items marked as clearance, final sale, or “opened/sealed for hygiene”.
Products damaged due to misuse or improper handling after delivery.

Exchanges

Exchanges are subject to stock availability. If your preferred replacement is out of stock, a full refund will be issued instead.